DutyDesk
DutyDesk · for small businesses

Your business answers and posts,
even when you’re busy.

DutyDesk makes two tools for the repetitive work of a small business. Concierge answers your customers on WhatsApp and Telegram. Planner posts your offers to Facebook groups, at the time you choose.

See the productsWrite to us
Our products

Two tools, one job each

Use one or both. Each has its own page, its own price and its own way to buy.

DutyDesk

Concierge

Answers your customers

Fixed replies, menus and appointment booking on WhatsApp and Telegram, at any hour. When there is no fixed reply, AI can reply from what you wrote about the business.

Concierge · live conversations
18:06←Roman L. · I’d like some help with a purchase
18:06→We are passing this to a colleague, who will be back to you shortlyHand-off
18:05←Dana K. · can I book for tomorrow?
18:05→Tomorrow we have 10:00, 11:30 or 16:00. Which suits you?Booking
18:03←A. Haddad · do you have a branch in Haifa?Waiting for you
18:02→Welcome! Choose a topic from the menuMain menu
Replies in 4.5 seconds on average
Answers on WhatsApp and Telegram, day and nightBooks appointments straight into your calendar, from StarterEvery conversation on one screenA card for every customer
In the cloudFrom ⁦₪100⁩ a month + VAT · 7 days free
On your computer⁦₪3,000⁩ a year + VAT
Meet ConciergeStart 7 days free
DutyDesk

Planner

Posts to your Facebook groups

Write a post once, choose the groups and the time, and Planner posts it group by group from your computer, at a safe pace. Comments from every group come back to one inbox.

Planner · this week
Sofa for sale, like new
Tue 09:00 · 12 groups
Posted in 12
Weekend discount in the shop
Tue 13:30 · 8 groups
2 waiting for an admin
Flat to rent in Haifa
Wed 10:00 · 25 groups
Scheduled
The new collection is in
Thu 18:00 · 15 groups
Repeats weekly
Next: 14:15 · 15 minutes apart · up to 20 a day
One post to dozens of groupsA calendar of everything that goes outA safe pace with a daily limitEvery comment in one inbox
On your computer · Windows and macOSFrom ⁦₪100⁩ a month per account
Meet Planner
Which one fits?

Start from what takes up your time

Find what sounds like your week. Next to each one is what the tool does about it, and a click takes you to its page.

Customers ask the same questions all day on WhatsAppConciergeWrite your answer to “price”, “address” or “hours” once, and Concierge sends it every time someone asks, on WhatsApp and Telegram.Messages arrive at night and at weekends, and wait for youConciergeConcierge answers at any hour. Anyone writing outside your opening hours gets a fitting reply, and first-time writers get a greeting.Booking an appointment takes a dozen messagesConciergeThe bot offers the customer free times, and the one they pick goes straight into your calendar. It can send a confirmation and a reminder.You can’t tell what was answered and what is still waitingConciergeEvery conversation on one screen: what was answered, what is waiting for you and why. Each customer has a card, and you can hand a chat to a colleague.You copy the same post from one group to the nextPlannerWrite the post once and pick groups or a whole list. Planner posts it group by group from your computer, at a safe pace.You lose track of which group got which postPlannerThe calendar shows every post and what happened in each group: posted, waiting for an admin, declined or failed.Comments are scattered across dozens of groupsPlannerEvery comment comes into one inbox, with unread counts and quick replies. Answer without opening Facebook.Every week you post the same offer all over againPlannerPick a time and the post repeats every week. Posts you use again and again are kept as templates.
How we work

The same promises in both

In five languages

Both apps and this site come in Hebrew, English, Russian, Ukrainian and Arabic, with Hebrew and Arabic shown properly right to left.

Clear prices

No setup fees and no hidden extras.

Open about the risks

Concierge connects to WhatsApp the way WhatsApp Web does, not through Meta’s official API, and Planner posts from your personal Facebook account automatically. Both go against WhatsApp’s and Facebook’s terms, so the number or the account can be blocked. Both apps keep a calm pace to keep the risk down, but it can’t be removed completely.

A person answers

Send us your questions by email, and someone from the team answers.

Not sure which one you need?

Tell us about your business, and we will tell you honestly which one fits, or that neither does.

Write to usConcierge, 7 days free