Simple pricing, by the size of your business
Every plan answers customers and includes a calendar, contacts, a business page and review requests. Bigger plans add more channels, more team members and AI replies. Menus, booking by the bot, campaigns, win-back, sending forms and the staff roster start on Starter. A diary for each member of staff, the team inbox, the waitlist, session cards and receipts in your accounting service start on Grow.
What each plan includes
| Basic₪100 a monthStart 7 days free | Starter₪250 a monthStart 7 days free | Most popularGrow₪400 a monthStart 7 days free | DutyKeeper₪700 a monthStart 7 days free | |
|---|---|---|---|---|
| Channels and team | ||||
| Connected channelsEach WhatsApp number and each Telegram bot is a channel. Facebook and Instagram are coming soon | 1 | 2 | 5 | 10 |
| People on the teamAnyone who signs into the dashboard and answers from it | 1 | 3 | 10 | 25 |
| Team inboxEach conversation given to one person, notes the customer never sees, and saved replies put in with two clicks | Not on this plan | Not on this plan | Included | Included |
| AI and voice notes | ||||
| AI replies a monthA reply the AI wrote. A fixed reply you wrote in advance doesn’t count | Not on this plan | 1,000 | 2,500 | 10,000 |
| Transcribed minutes a monthA voice note is counted in whole minutes, rounded up | 100 | 250 | 1,000 | 3,000 |
| Outreach | ||||
| Campaign messages a monthMessages you send to customers yourself, on WhatsApp and Telegram | Not on this plan | 500 | 2,000 | 10,000 |
| Business pageA page of your own with your services, hours and chat buttons, at a link you can share | Included | Included | Included | Included |
| Review requestsAfter a visit the bot asks how it went, with a link to leave a Google review | Included | Included | Included | Included |
| Win-back messagesThe bot writes to customers who haven’t been back for a while | Not on this plan | Included | Included | Included |
| Posts to your Telegram channelDutyDesk Planner posts to your business’s Telegram channel too, through your own bot | Included | Included | Included | Included |
| Tools | ||||
| Menus, and booking by the botA conversation with a few steps: booking a time, collecting details, a menu of services | Not on this plan | Included | Included | Included |
| Contacts, calendar and tagsCustomer cards, your own fields, tags and an appointment calendar. No limit, on every plan | Included | Included | Included | Included |
| Forms before a visitA health declaration or intake form sent before the appointment, filled in and signed on the phone | Build and preview | Included | Included | Included |
| Staff rosterThe week’s shifts, sent to each person on WhatsApp or Telegram | Not on this plan | Included | Included | Included |
| A diary per member of staffThe bot asks who with, and books only inside that person’s shifts on the roster | Not on this plan | Not on this plan | Included | Included |
| Payment linkYour Bit, PayBox or payment page link, in reminders and the bot’s answers. Paid is marked by hand on the calendar | Included | Included | Included | Included |
| Receipts in Morning, iCount, Invoice4U or KeepA receipt or tax invoice-receipt in your own Morning, iCount, Invoice4U or Keep account when an appointment is paid, its link sent in the chat. Needs a plan there that includes its API (Morning: Best and up; iCount: not Express) | Not on this plan | Not on this plan | Included | Included |
| Reminders customers can answerThe customer replies 1 to confirm, 2 to change the time or 3 to cancel | Not on this plan | Included | Included | Included |
| Weekly repeat bookingsThe same time every week, up to 52 weeks, booked in one go | Not on this plan | Included | Included | Included |
| WaitlistWhen a time comes free, the bot offers it to the first person waiting. If it doesn’t suit them, it goes to the next | Not on this plan | Not on this plan | Included | Included |
| Session cardsA card of a few sessions for a customer, used up one visit at a time as you mark them | Not on this plan | Not on this plan | Included | Included |
Channels and team
AI and voice notes
Outreach
Tools
More than ten channels, more than twenty-five people, or something that isn’t listed here? We’ll set the price together, in a conversation.
Concierge Desktop is the core of Concierge, as an app on your computer. Your data stays with you, and the AI runs on your own key. A yearly licence for 2 computers.
What happens when an allowance runs out
While online payment is not open
Plans are arranged with our team, and they run until the date you agree with us: they don’t renew by themselves. When the month’s AI replies are used up, the AI stops until the month turns, and your fixed replies and menus keep answering. Transcribed minutes and campaign messages stop at their allowance too, and renew next month.
Once online payment opens
AI replies carry on past the allowance. The overage goes on the next invoice, in blocks of 1,000 replies at your plan’s rate, and it has a ceiling, so there are no surprise bills. Transcribed minutes and campaign messages stop when the allowance runs out, and renew next month. Fixed replies and menus keep answering either way.
From signing up to your first reply
An email and a password, and your workspace is ready.
WhatsApp with a code on the phone or a QR code from a computer, Telegram in a few minutes.
A word and a reply. That’s enough to see the bot answer.
The Conversations screen shows every message, what answered it and why. Improve from there.
Online payment is not open yet
These prices are final. Start with a free week on the Basic plan, no credit card. To move to a paid plan, ask for one on the Plan & billing screen, and our team arranges it with you.