מה אפשר למחוק, ואיך

The short version

Your Facebook and Meta data

If you connected a Facebook Page or an Instagram account, the service reads the messages sent to it and replies to them. Those messages are stored in your workspace with us, and the access token is stored encrypted beside them.

There are two ways to end the access, and both are worth doing:

• In the dashboard: Connections → the Page → Disconnect. The token is deleted on our side and access ends immediately.
• On Facebook: Settings → Business Integrations → DutyDesk → Remove. This revokes the permission from Meta’s side as well.
• Messages already stored are deleted with the workspace, after 30 days.

If you use the desktop application

DutyDesk Desktop runs on your own computer, and everything it knows is in one folder there: the messages, the rules, the flows, the customer records, the attached files and the encrypted credentials. Deleting the folder deletes all of it, and we have no copy to restore from. What we hold is its licence: the key, the activation records, and the licence holder’s name and email.

The folder still carries the product’s former name. That is deliberate: the name is the address of the data in every existing install, and changing it would point people at an empty directory.

Your account

To delete your account, write to us at the address below. We delete the account together with the workspace it was opened with, the same way as described here. The first workspace an account opened cannot be deleted from the dashboard.

Any other workspace you own you can delete yourself: Settings → Delete this workspace. The owner does it, and types the workspace name to confirm. If there is a live plan, cancel it first under Plan & billing — deleting a workspace does not cancel a subscription.

The workspace is closed from that moment, and the rows themselves are erased thirty days later. A DutyDesk Desktop licence bought on its own is separate and is not affected. A desktop key that a paid plan issued belongs to that subscription and ends with it.

Deleting the account does not touch the data on your computer. That was never ours to delete.

What stays with us

Invoices and billing records are kept for as long as the law requires them to be kept, including after an account is deleted. It is the one requirement that overrides a deletion request.

Asking us

You can write to the address below and ask to see what we hold, to correct it, or to have it deleted, and we will answer. For DutyDesk Desktop the answer will usually be that we do not have what you asked for — not as a refusal, but because it is on your computer and only there.

Contact

alphamergers@gmail.com